HOW TO ORDER 1. On Line Shop with security and ease with our On Line Ordering System. Bockers & Pony has partnered with PayPal to bring you the most up to date and on-line shopping experience. 2. By Phone (8:30am until 5:30pm, Mon-Fri) Office 1300 132 663 3. By Email Email sales@bockersandpony.com for assistance with your tailored requests or information regarding your next Corporate Project. No request is too difficult and no project too obscure. A member of our friendly team will call you on the same business day. VICTORIAN DELIVERIES For deliveries within Victoria, the cost is $9.95 including GST. If your order is placed before 11am, your gift will be delivered the same afternoon to Melbourne Metropolitan Suburbs. These suburbs are within a 10km radius from the CBD. For orders placed after 11am or outside the 10km CBD radius, your gift will be delivered the next business day. This includes deliveries to rural Victoria. All gift deliveries are made from Monday to Friday and gifts are not delivered on Weekends or Public Holidays. ALL INTERSTATE DELIVERIES Bockers & Pony are proud to deliver gifts Australia wide with a courier providing excellent track and trace ability, amazing customer service and an efficient delivery record. The cost for an individual gift delivery is $14.95 including GST. If your order is placed before 11am, most gifts will be delivered on the next business day to capital cities such as Sydney, Brisbane, Canberra, Hobart, Adelaide, and Perth within Australia. If your gift is large in size or your order contains multiple cartons, please allow 2 days for delivery to Tasmania, 3 days to Queensland, 3 days to Western Australia and 5 Days to Far North Queensland and Northern Territory. Overnight deliveries are generally made to New South Wales, South Australia and ACT. Please allow 1-5 days for delivery depending on the destination state and the size of the gift delivery. Please place your order early to avoid any disappointment and to give us the perfect opportunity to make sure that your gift arrives on your preferred delivery date. All of our gifts are delivered with a reliable and efficient courier service. Please consider this when providing the delivery address for your gift. If a PO Box delivery address is provided, we are unable to use our courier and the subsequent delivery times may be longer than stated above. Parcels to PO Boxes can only be sent with Australia Post. Providing a corporate address for delivery is always 100% reliable. If you are organising the gift to be delivered to a residential address, please provide the recipients telephone number and an indication as to whether the parcel will be safe to leave if the recipient is not at home. MULTIPLE DELIVERIES When ordering online and sending multiple gift deliveries to the same address, $5.00 including GST will be added to the delivery charge for each extra parcel. CHRISTMAS DELIVERIES Bockers & Pony are unable to guarantee preferred delivery dates during the last 2 weeks of December. We generally require a little more time to be able to process orders and have them delivered with our courier. Please order early to avoid any disappointment! If you are concerned about a delivery, Please feel free to email sales@bockersandpony.com or call us on 1300 132 663 to ascertain the status of you order during this festive season. INTERNATIONAL DELIVERIES International deliveries can only be organised with prior consultation with Bockers & Pony. This is due to the complexity of customs regulations and freight charge variations sending parcels around the globe. Bockers & Pony will continue to send gifts overseas for current corporate clients with an existing relationship. MAKING AN ORDER Placement of an order constitutes entering into the terms and conditions set out in this section. Bockers & Pony will confirm your order by email. You will receive confirmation that your order has been processed and an electronic invoice. Bockers & Pony reserve the right to substitute a product temporarily not available for a product of equal or greater, quality and cost. This includes packaging and ribbon. Bockers & Pony's agreement with you comes into existence once Bockers & Pony has confirmed your order and your payment has been processed. Orders will not be dispatched until payment in full has been received. CANCELLATION OF ORDERS If you wish to cancel your order, please contact Bockers & Pony immediately on 1300 132 663. Once payment for an order has been accepted, cancellation is at the discretion of Bockers & Pony. RETURNS AND EXCHANGES In the unfortunate event that a gift has been damaged through the delivery process, please call Bockers & Pony to organise for the gift to be returned and a replacement organised. SALE OF LIQUOR Under the Liquor Control Act 1988, it is an offence to supply alcohol to a person under the age of 18 years and for a person under the age of 18 years to purchase or receive liquor. For all gifts with alcohol included, please ensure that the recipient is aged over 18 years and is available to receive the delivery. SECURITY Bockers & Pony believe that the responsible use of personal information collected on our website is critical to our reputation and resultant success. We want you to shop online at Bockers & Pony with complete confidence. We have therefore created the following security system for our customers: Bockers & Pony has chosen PayPal as their payment gateway partner. Our payment processing system uses SSL (Secure Sockets Layer) technology - the industry standard for encryption technology. SSL is the system that is used by all reputable e-commerce sites. SSL technology is compatible with most browsers. SSL encrypts all information (e.g. your credit card number) passed from your browser to our payment gateway, making it almost impossible to be intercepted by an unauthorised party, as long as your browser and local network supports the use of encrypted data transmissions. In order to maintain security of this information, credit card details will not be stored on our servers, but only used on an individual transaction basis (i.e., customers enter their credit-card details each time they order). Bockers & Pony will not have access to credit card details entered on the web. We want to ensure that when you are doing business with Bockers & Pony that it will be a rewarding and pleasant experience, and if you have any questions or problems, please feel free to contact us. PRIVACY Bockers & Pony respect your privacy and recognises your right to protection of all personal information you provide us with, including your name, address, telephone number and email address. Information provided by you to Bockers & Pony Pty Ltd ABN 68 108 195 437 will be used to process your order and ascertain customer satisfaction in relation to this service. Bockers & Pony may release appropriate information to third parties such as courier companies to assist with the fulfillment of your order. We guarantee that we will not sell any personal information collected from you. If you would like to unsubscribe from email or mail updates please email Bockers & Pony at newsletter@bockersandpony.com DISCLAIMER The information on this website is provided in good faith. To the best of our knowledge the information is accurate and current. Bockers & Pony and related bodies, as defined in the Corporations Act 2001, any of their directors, employees, consultants, or shareholders do not make any warranty as to the accuracy and completeness of the information on the web site and that any products or services will meet your requirements.